Title trouble
I know someone who recently sold their home. Everything was going great until four days before the closing when they got a call from their closer that there was an unsatisfied lien on the property. The homeowners were shocked. Turns out a mortgage they had in the early 1990s had not been properly recognized as closed. County records had not been updated to show the loan had been paid off in 1995. Fortunately, the homeowners had the loan origination documents, and a bank statement from 1995 showing the loan was paid off.
The bank that lent the money had been purchased by a larger bank about a decade ago. When the homeowners called, the acquiring bank referred the homeowners to a toll-free number that put them in touch with a customer service person in a town some 400 miles away. The customer service person there told the homeowners that they would need three to five business days to research the situation. But she warned that given the situation involved something that happened 15 years ago and banks are only required to keep records seven years, she was not hopeful the situation could be resolved.
The homeowners were disappointed that the bank statement from 1995 showing the loan payoff was not sufficient to satisfy the title company. They were further disappointed that the bank seemed so indifferent about resolving the problem. And the homeowners were particularly disappointed that it looked like their closing would be pushed back; it seemed there was no way they were going to get a satisfaction letter before the originally scheduled closing.
The homeowners’ realtor, however, took matters into his own hands and contacted someone else at the bank. It was a local contact who had helped the realtor on another matter a year or so ago. That bank employee was able to go to the bank’s archives and found the loan documents from the early 1990s. With the documents located, it was no problem for the bank to produce a mortgage satisfaction letter that met the title company’s requirements. The bank agreed to immediately notify the county so they could get their records up to date.
It remains unclear why the county records were out of date. Did the bank neglect to inform the county 15 years ago? Were the borrowers responsible for notifying the county? Did the county fail to record the info even after being informed? No one knows.
I share this story because there have been many, many bank acquisitions in the last one or two decades, and the acquiring bank assumes responsibility for mortgages made by the acquired bank, even mortgages that have long since closed. I wonder how many of them were not properly recorded by their respective counties? How many will show us as a problem that threatens to delay future real estate transactions? Maybe it is a minor problem in the scheme of things, but it certainly doesn’t seem minor to anyone who is planning to close on the sale or purchase of their home.

