Clarity important on check clearing policies
There have been debates inside the banking industry for years about the clearing order of checks. Now, a federal court in California has ordered Wells Fargo & Co. to repay $203 million in overdraft fees as a result of the way it clears checks.
When a bank receives several checks written on the same account in one day, in what order should they be cleared? In numerical order? In order of check amount — lowest amount to highest, or highest amount to lowest? It’s an issue because if clearing checks No. 1 and 2 mean there’s not enough money in the account to clear checks No. 3 and 4, then overdraft fees may kick in.
Consumer advocates typically argue that a bank should clear the smallest checks first, so more checks will clear and fewer checks would be subject to overdraft fees, should the account balance fall negative. Some banks argue it makes more sense to cash the largest checks first because those are typically for the more important expenditures, such as house or car payments.
At a small bank, the check clearing volume is sometimes low enough that bankers can actually make decisions on a case-by-case basis. They may know the account holder and may know which order will work best for the customer. At larger banks where they are clearing thousands of checks per day, parameters need to be programed into a computer so clearing can be done on an automated basis. In these cases, there isn’t much room to take into account the peculiarities of individual customers and their accounts.
Overdraft situations, by nature, represent a breakdown in communications. The bank gets a mixed message from a customer when he or she has $200 on account and writes checks totalling $300. It is not surprising that resolution of these situations often leads to hard feelings. Miscommunications usually do.
I think what the Wells Fargo case really illustrates is that whatever system a bank chooses to implement, they need to communicate it clearly to the customer long before checks are ever written. Every bank customer should be able to explain how their bank clears their checks. If it is by amount, they should know whether the bank’s policy is to clear highest to lowest, or lowest to highest, or some other method. This way the customer can decide whether that system is suitable for them, and if not, they have the option of exploring other banks.
Customers don’t typically take great care to memorize the details of their checking account. But, banks have to do all they can to mitigate the opportunity for miscommunication or misunderstanding. Banks can provide clear, plain-language disclosures in easy-to-read type. And recently enacted new rules from the Fed, and now from the FDIC, will reduce to likelihood of further miscommunication on these issues.

